Terms of Sale and Website Use

Effective from: 25 August 2026

1. About SportingZone

SportingZone is a trading name of MAISON DU COMMERCE LTD, a private limited company registered in England and Wales under company number 17253948.

Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: support@sportingzone.co.uk

2. Scope

These terms apply to consumers who use sportingzone.co.uk or order goods from us for delivery within the United Kingdom. They do not reduce any rights you have under consumer law.

3. Products and prices

We take reasonable care to describe products accurately. Colours and proportions can vary slightly between screens, and manufacturer specifications can change. Product photographs are illustrative, but the goods must still match their description.

Prices are in pounds sterling and include applicable taxes unless stated otherwise. Delivery charges, if any, are shown before you place the order. If a price or description contains an obvious error, we may reject the order and refund any payment received.

4. Placing an order

1. You place an order by completing guest checkout and submitting payment using an available method.
2. The processing-order email confirms that we received the order and payment status. It is not acceptance of the order.
3. A contract is formed when we send the shipping confirmation after the order enters completed status.

If products are dispatched separately, a separate contract is formed for each dispatch when its shipping confirmation is sent. We may reject or cancel an order before dispatch because of unavailable stock, an obvious error, payment or fraud concerns, delivery restrictions or another reasonable operational issue. If we cancel after receiving payment, we will refund it.

5. Payment

Available payment methods are shown at checkout and may include bank transfer, Stripe or Mollie. Payment may be authorised or collected when you submit the order. Payment providers may perform authentication and fraud checks. You must have authority to use the selected payment method.

6. Delivery

We deliver within the United Kingdom. The delivery estimate that applies to an item is shown on its product page or at checkout. Where Remote stock or 9-15 Business days is shown, the estimate is 9 to 15 business days from order acceptance. A working day is Monday to Friday, excluding UK bank holidays.

Delivery dates are estimates unless we expressly agree a fixed date. We will contact you if a material delay occurs. Your legal remedies for late delivery remain available. Responsibility for the goods passes to you when they are delivered to you or a person you nominate.

7. Your statutory right to cancel

For most goods bought online, you may cancel within 14 days after the day you, or someone you nominate, receives the goods. Tell us clearly by emailing support@sportingzone.co.uk or using the model form below. You then have a further 14 days to make the goods available for return.

We will provide a prepaid return method or arrange collection at our cost. Do not send goods to the registered office unless we instruct you to do so.

The statutory cancellation right does not apply where the law excludes it, including personalised goods and sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

8. Our 30-day goodwill returns policy

In addition to your statutory rights, you may ask to return any product within 30 days after delivery. Under this goodwill policy, the product must be unused, unworn, complete and in its original packaging with labels attached, except for handling reasonably needed to inspect it. Legal exclusions for personalised and unsealed hygiene-sensitive goods still apply. We will provide a prepaid return method or arrange collection at our cost.

This goodwill policy does not limit your rights where goods are faulty, misdescribed or otherwise do not conform to the contract.

9. Refunds

For a statutory cancellation, we will refund the product price and the cost of our least expensive standard delivery option. We may deduct an amount for loss in value caused by handling beyond what would reasonably be permitted in a shop.

We will make the refund without undue delay and no later than 14 days after receiving the goods back or receiving evidence that they were returned, whichever happens first. We use the original payment method unless you agree otherwise and do not charge a refund fee.

10. Faulty or misdescribed goods

Goods must be of satisfactory quality, fit for purpose and as described. Consumer law may provide a 30-day short-term right to reject goods, followed by rights to repair, replacement, price reduction or refund depending on the circumstances. Contact support@sportingzone.co.uk and we will provide an appropriate prepaid return or collection method. There is no charge for a valid faulty-goods return.

11. Manufacturer warranties

Some products include a manufacturer warranty. Its duration, exclusions and claim process depend on the brand and product. A manufacturer warranty is additional to, and does not replace, your statutory rights against us as the seller.

12. Electric bicycles

An electric bicycle described as an electrically assisted pedal cycle is intended to meet applicable UK requirements when supplied. You are responsible for safe use, maintenance and compliance with road rules. Unauthorised modifications can make a bicycle unlawful, unsafe or ineligible for manufacturer warranty support, but they do not remove statutory rights unrelated to the modification.

13. Promotions and sale items

Promotion terms shown with an offer form part of these terms. Promotions can have dates, product restrictions and stock limits. Sale and discounted goods have the same statutory quality and cancellation rights as full-price goods.

14. Our responsibility

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business loss arising from a consumer purchase, or for delay caused by events outside our reasonable control where we take reasonable steps to reduce the effect.

Nothing in these terms excludes or limits liability where that would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or your statutory consumer rights.

15. Website use

You may use this website for lawful personal shopping and information. You must not interfere with its operation, attempt unauthorised access, introduce malicious code, scrape it in a way that harms the service, or misuse another person’s information. Website content, branding and original materials are owned by or licensed to us.

16. Complaints

Email support@sportingzone.co.uk with your order number and a clear description of the issue. We will review the complaint and explain our proposed resolution. Nothing in this section prevents you from using any court or dispute-resolution option available by law.

17. Governing law

These terms are governed by the law of England and Wales. If you live elsewhere in the United Kingdom, you retain any mandatory protections and may bring proceedings in the courts that consumer law makes available to you locally.

18. Model cancellation form

To: MAISON DU COMMERCE LTD trading as SportingZone, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, support@sportingzone.co.uk

I give notice that I cancel my contract for the sale of the following goods:

Goods:
Order number:
Ordered on:
Received on:
Name:
Address:
Date:
Signature, only if sent on paper: